O&O Park Team Lead

Sky Zone•Raleigh, NC

4d•$14 - $16•Onsite

About The Position

CircusTrix dba Defy is seeking a Team Lead for their Operations department. This is a hands-on, early-leadership role designed for high-potential individuals ready to step up. The Team Lead will rotate through key operational areas including Sales & Service, Parties & Events, and Food & Beverage/Facilities, gaining responsibility, leadership experience, and the skills to run a shift effectively. When senior leaders are not present, the Team Lead will act as the Manager on Duty (MOD) to ensure the park runs smoothly. The role requires a dependable, driven individual who is ready to learn and set a positive tone for the team.

Requirements

Must be at least 18 years of age or older.
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
A hands-on, team-first mindset, you’re quick jump in where needed and support others without being asked.
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.

Responsibilities

Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
Enforce all safety policies and complete incident reports when necessary.
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
Maintain cleanliness and operational readiness of the park throughout the shift.
Drive front desk performance and membership sales while delivering service excellence.
Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
Coach team members to maximize conversions and deliver consistent guest satisfaction.
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
Manage scheduling, staffing, and upsell opportunities for all party and event programs.
Ensure operational consistency and guest delight from booking to event completion.
Manage inventory and ordering of all cafe items.
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.
Available primarily on weekends to help drive service and engagement (Part-time Flex Lead role).
Rotates as needed to cover breaks and time off for other Leads (Part-time Flex Lead role).