Columbiana Grande - Team Lead

Regal Theatres•Columbia, SC

18h•Onsite

About The Position

The Team Lead is responsible for upholding and administering all company policies, training, developing, and coaching non-management employees, and performing all team positions as required. This role ensures guest satisfaction, operates projection and audio-visual equipment, and manages the operational delivery of marketing campaigns and promotions. The Team Lead monitors maintenance standards, enforces dress code, and must have completed or be in the process of completing team lead training. They are expected to understand and demonstrate all Team Member level policies & procedures, possess advanced knowledge of emergency procedures, and report performance issues to Theatre Management. This position also involves monitoring risk management, including employee and patron safety, loss prevention, and accident reporting. The Team Lead is required to read and understand training materials on topics such as harassment prevention and regulatory compliance. Additional duties may be assigned by Theatre Management.

Requirements

At least three months supervisory experience, or 6 months theatre experience with completion of Level 1 Team Member Star Program, or a combination thereof, or, after showing potential leadership and/or management skills to theatre management, which is subject to DM approval.
If the theatre sells alcohol and employee’s assigned duties will include the selling/serving of alcohol, employee must be of legal age to sell and serve alcohol according to state or local laws.
Complete any legally required state or local training and obtain the required certificate.
Complete the Regal Responsible Beverage Server training on Regal Academy.
Possess good public speaking skills.
Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
Listen effectively, respond clearly and directly, and ability to explain information to others.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant data, and note possible causes of problems.
Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and recommend solutions.
Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision.
Perform under pressure and/or opposition.
Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets.
Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail.
Use tools and equipment with dexterity and perform mechanical tasks as necessary.
Interface excellently with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others.
Establish goals, budget time, and set priorities to achieve desired objectives.
Directly supervises an unspecified number of employees.
Carries out supervisory responsibilities in accordance with Regal’s policies and applicable laws.
Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Regularly required to lift up to 75 lbs.
Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Completion of Level 1 Team Member Star Program (if less than 3 months supervisory experience)
Demonstration of potential leadership and/or management skills to theatre management (subject to DM approval)

Responsibilities

Upholding and administering all company policies.
The training, development, and coaching of non-management employees.
Performing all team positions as required.
Ensuring guest satisfaction.
Operating all projection and audio-visual equipment within the theatre, both hardware and software.
Ensure operational delivery of marketing campaigns and promotions.
Monitor the standard of maintenance and operational delivery to ensure standards are always maintained.
Knowledge, compliance and enforcement of dress code.
Have completed or in the process of completing the team lead training.
Have reviewed, understand and demonstrated all Team Member level policies & procedures.
Advanced knowledge of emergency, evacuation, and robbery procedures
Report performance issues and policy violations to Theatre Management so appropriate action can be taken.
Monitoring risk management as it pertains to the theatre, i.e., employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents and reporting those details to management.
Required to read and understand training materials that will cover subjects such as harassment prevention and other regulatory compliance.
Additional Duties and Responsibilities as assigned by the Theatre Management.