Team Lead

WCG International Consultants Ltd. • Chilliwack, BC

22d • CA$65,000 - CA$70,000 • Onsite

About The Position

As a WorkBC Team Lead, you will play a key role in leading day-to-day centre operations, supporting staff, and ensuring high-quality, accessible services for clients and communities. This position combines people leadership, operational oversight, and direct client support, requiring strong communication, problem-solving, and collaboration skills to drive service excellence and achieve performance goals.

Requirements

• Previous supervision experience
• The Team Lead must demonstrate experience using strong leadership and communication skills in supervising a team of 10 or less
• These skills should include the delivery of performance feedback and performance management practices
• Must successfully meet all criminal record processes as identified by both the Ministry and WCG
• Solid understanding of confidentiality and other professional codes of conduct
• Excellent communication, diplomacy, interpersonal, teamwork, problem solving and multi-tasking skills
• Computer software knowledge and skill at using Microsoft Office Suit

Nice To Haves

• Previous experience working in WorkBC or employment focused programs
• Knowledge of the local labour market, community resources, government social service programs, job search techniques, career development and issues related to the unemployed
• Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management), preferred
• Preferred bilingual in French and English or a second language also considered an asset
• CCDP Preferred

Responsibilities

• Ensure strong, clear, and open communication while working with staff, leadership, employers, service providers, and community partners to support integrated service delivery
• Maintain and ensure accountability is in place while implementing a person-centred, culturally safe and inclusive focus
• Supervise and support Centre staff with the day-to-day service delivery in the WorkBC Centre. Act as backup for Centre Manager as needed
• Assist with all new staff recruiting, onboarding, and training according to the role requirements and WCG process
• Responsible for one-to-one meetings with staff to help with coaching, training or case conferencing and then provide feedback to staff and update Centre Manager and Regional Manager
• Assist with staff probationary and annual performance reviews in alignment with WCG’s performance management framework
• Create a day-to-day environment of strong cross-functional team performance, ensuring effective coordination throughout the team
• Facilitate and support WCG and WorkBC’s vision and goals, including meaningful employment outcomes for clients
• Help guide and support team members with their training plans and any 1-1 follow up as required to assist with Key Performance Measures (KPMs) and report any updates to the Centre Manager and/or Regional Manager weekly

Benefits

• Competitive salary range of $65,000 - $70,000 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Coverage for your credential or designation fee
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree