Supervisor

Mulberry • Liverpool, TX

11h • £27,728 - £27,728 • Onsite

About The Position

Mulberry is opening a brand-new store and is looking for an inspiring Team Lead to join from November 1st. This role is key in supporting the team and creating an exceptional customer experience from day one. It's a unique opportunity to help shape the culture, contribute to the success of a new Mulberry store, and be part of an exciting period of growth for the brand. At Mulberry, Supervisors are called Team Leads because people and customer experience are at the heart of everything they do. To succeed in this role, you will be passionate about supporting and developing others, determined to deliver an extraordinary customer experience, and committed to creating a welcoming and engaging environment for both customers and colleagues. You will strive to be an expert within your field, lead by example, and play your part in delivering the 'Back to the Mulberry Spirit' strategy.

Requirements

• Customer focused
• Support in creating a high performing team
• Commercially driven
• Care about people and the planet
• Inspiring
• Engaging
• Agile
• Perceptive
• A natural Coach
• In love with fashion!

Responsibilities

• Nurture a welcoming and fun environment for customers and the team.
• Deliver an engaging and memorable customer experience and inspire the team to do the same.
• Be culturally connected, understanding how Mulberry fits into the fabric of life and art, and use this to excite customers.
• Develop and maintain key customer relationships using in-store CRM tools.
• Support in creating a high-performing team where diversity is celebrated and every individual feels valued, respected, and included.
• Champion equity, empathy, and understanding in all interactions.
• Encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
• Create a culture that embraces honest feedback; give praise, share successes, coach, and challenge.
• Continually demonstrate a commitment to driving growth in the store.
• Lead and deliver operational excellence showing respect and consideration for people, product, and the environment.
• Embody Mulberry's values by being honest, dynamic, and community spirited.
• Support Mulberry to deliver an inclusive culture through open-minded and respectful behavior.
• Incorporate environmentally and socially responsible practices into your work.

Benefits

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Pension Contributions & Life Assurance
• Training and opportunities to develop
• 2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed