Team Lead

CLOVEHITCH • Washington, DC

3d • Hybrid

About The Position

CLGT Solutions, LLC dba CLOVEHITCH is a Service-Disabled Veteran-Owned small mission-focused business that provides professional solutions in the areas of intelligence, financial management, linguistics and administrative functions. CLOVEHITCH is seeking Team Leads to provide day-to-day operational oversight of case processing activities, ensuring productivity, quality, and compliance with DOL OFLC performance standards. This role supervises staff performing application review, data entry, and case adjudication support. This position is contingent upon contract award.

Requirements

• 5+ years experience in case processing, adjudication support, or program operations
• 2+ years supervisory experience
• Knowledge of labor certification programs or similar regulatory environments
• Bachelor’s degree (or equivalent experience)
• Due to federal contract requirements, this position is restricted to U.S. citizens with eligibility for a suitability clearance
• Clean background check

Nice To Haves

• Experience with FLAG or similar case management systems
• Data-driven performance management (dashboards, KPIs)
• Strong leadership and workforce coordination skills

Responsibilities

• Supervise case processing staff across programs (H-2A, H-2B, PERM, Prevailing Wage)
• Monitor daily production targets and workflow queues (e.g., cases/day throughput)
• Ensure compliance with statutory and regulatory requirements (INA, 20 CFR 655/656)
• Conduct quality reviews and implement corrective actions
• Coordinate workload distribution to meet timeliness standards
• Serve as primary escalation point for complex or sensitive cases
• Support audits, appeals preparation, and documentation review
• Provide status reporting to Program Manager and Government stakeholders
• Ensure adherence to Quality Control (QC) plan and performance metrics

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level