Part Time Team Lead

Sky Zone•Birmingham, AL

8d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. This role involves rotating through key operational areas such as Sales & Service, Parties & Events, and Food & Beverage/Facilities, gaining real responsibility, leadership experience, and the skills to run a shift effectively. The Team Lead will act as the Manager on Duty (MOD) when General Managers or Operations Managers are not present, ensuring operational excellence, safety compliance, and team accountability. This role requires proactive, on-the-floor leadership, coaching, supporting, and delegating to Team Members across all departments. The Team Lead will also step into any operational area as needed to maintain seamless guest experiences and operational flow, and deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team. Key responsibilities include driving membership and program sales, creating memorable guest interactions, enforcing safety policies, and ensuring the cleanliness and operational readiness of the park. The role also includes specific leadership duties within rotational areas: Sales & Service (driving front desk performance, membership sales, and guest satisfaction), Parties & Events (overseeing event execution, managing scheduling, staffing, and upsell opportunities), and F&B & Facilities (managing cafe inventory, ensuring health and safety standards, overseeing equipment maintenance, and leading facilities projects). Some locations may offer a Part-time Flex Lead role primarily available on weekends to drive service and engagement, rotating as needed to cover breaks and time off for other Leads.

Requirements

Must be at least 18 years of age or older.
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
A hands-on, team-first mindset, you’re quick jump in where needed and support others without being asked.
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.

Responsibilities

Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
Enforce all safety policies and complete incident reports when necessary.
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
Maintain cleanliness and operational readiness of the park throughout the shift.
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
Manage scheduling, staffing, and upsell opportunities for all party and event programs.
Manage inventory and ordering of all cafe items.
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.