Team Lead

Planet Fitness•Arvada, CO

9d•Onsite

About The Position

Responsible for assisting in the oversight of gym operations to ensure a positive member experience. This role involves assisting in training and developing staff, overseeing member service to ensure great customer experiences, and performing front desk tasks such as answering phone calls, taking info calls, assisting with member check-ins, sign-ups, cancellations, and updating member account information. The Team Lead will also greet and provide tours to potential members, facilitate member service issues, assist with team member management, and provide backup support to the Club Manager. Additionally, the role requires ensuring adherence to company policies, maintaining a positive club image, overseeing cleanliness and appearance, and assisting in managing marketing efforts and promotions. Ordering supplies, keeping inventory, and tracking reports are also part of the responsibilities.

Requirements

Honesty and good work ethic
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency

Nice To Haves

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Responsibilities

Assist in training and developing staff.
Assist in member service oversight making sure all staff provide great customer experience.
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls.
Assist in member check-ins, sign-ups, cancellations, and updating member account information.
Greet/meet potential members and provide gym tour.
Assist to facilitate member service issues and questions.
Assist with team member management and provide backup support to Club Manager as needed.
Ensuring adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist overseeing cleanliness and appearance of gym.
Assist in managing marketing efforts.
Making sure team members are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory and tracking reports as needed.