Team Lead

Riderflex•Sprinfield, MA

87d•Onsite

About The Position

There’s no better way to shift and restart your career than joining a growing industry like cannabis. 6 Brick’s, located in Springfield, MA, is a premier dispensary with a mission to connect people and product for the best experience every time. A family-owned business with a commitment to the community, we’re looking for a motivated, committed, and experienced Team Lead to help support our Retail team. The Team Lead will have strong interpersonal, operational, problem-solving, and organizational skills. They will support the Director of Operations by overseeing dispensary employees and managing all retail operations. This includes opening and closing responsibilities and day-to-day floor operations. All tasks must be performed in accordance with professional guidelines, operational protocols, compliance requirements, and the quality standards established by 6 Brick’s.

Requirements

Demonstrated experience as a Team Lead or in a similar leadership role.
Proficient in store management practices and inventory control procedures.
Excellent communication skills and phone etiquette.
Strong leadership abilities to motivate and inspire team members.
Exceptional customer service skills to address inquiries and resolve issues effectively.
Effective problem-solving skills to address and resolve on-floor issues.
Strong organizational skills to manage tasks, schedules, and priorities efficiently.
Efficient time management skills to maximize productivity during shifts.
Ability to mediate conflicts among team members and handle customer complaints diplomatically.
In-depth knowledge of store products and services to assist team members and customers accurately.
Flexibility and adaptability in a fast-paced environment to manage unexpected situations calmly.
Effective delegation skills to assign tasks based on team members’ strengths.
Keen attention to detail to maintain high standards in store operations, merchandising, cleanliness, and compliance.
Ability to exercise sound judgment and remain calm in high-pressure situations.
Ability to proactively identify operational issues and present thoughtful solutions.
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
Must be 21 years of age.
Must pass all state-required background checks.
Ability to lift up to 50 lbs.
High School Diploma or GED required.
Strong understanding of state/local regulatory guidance, policy, and compliance expectations.
Ability to interface with CCC if necessary.
Proficient in adopting new software and ever-evolving technologies.
Strong knowledge of standard office applications and word-processing software, including Microsoft Office.

Nice To Haves

1-3 years of previous retail supervisor experience preferred.
Cannabis industry experience preferred.

Responsibilities

Oversee store operations in the absence of the Director of Operations, including opening and closing responsibilities, day-to-day floor operations, and training staff.
Oversee all aspects of Budtender performance, including monitoring interactions with customers, providing pertinent information for employee performance evaluations, and tracking write-ups related to uniform, performance, and attendance while reinforcing accountability, professionalism, and adherence to company policies and procedures.
Partner with management to maintain and foster efficient and ongoing communication with dispensary staff and leadership.
Handle customer complaints while ensuring compliance with local, state, and federal inspection, billing, and licensing requirements.
Implement strategies to enhance customer service and customer satisfaction.
Utilize strong math skills for cash handling and financial transactions.
Manage daily financial reporting requirements and oversee all cash handling procedures.
Support a structured and compliant retail environment with strong attention to detail and operational consistency.
Assist in identifying operational challenges and proactively contribute thoughtful solutions.