Team Lead

EssilorLuxottica Group•Marietta, GA

30d•$30•Onsite

About The Position

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S. Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear. LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths. If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice. GENERAL FUNCTION This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community. This role assists in the achievement of the practice’s success by supporting key optical and lab processes (where applicable) and ensuring unsurpassed patient care.

Requirements

HS diploma/GED
Strong customer service and retail experience; preferably in optical and patient experience
Knowledge of current optical theory and merchandise or ability to master in short timeframe
Strong communicator and listener
Familiarity with technology, such as point-of-sale, patient record systems, and other software applications
Strong communicator and listener

Nice To Haves

ABO certification
1+ year supervisory experience, preferably in an eyecare environment
Customer/Patient care experience

Responsibilities

Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge.
Conveys a commitment to providing unsurpassed patiect care to every patient, every time.
Leads peers through difficult or complex tasks.
Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions.
Supports practice management team in delivering key performance indicators.
Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.
Ensures all Company approved safety programs are implemented and maintained.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs within division of responsibility as designated by the Practice Manager.
Performs other functions as assigned by Practice Manager or as business needs.