Team Lead

Regal • Gainesville, VA

55d • Onsite

About The Position

This role involves leading and training non-management employees, ensuring guest satisfaction, and overseeing operational aspects of the theatre. The Team Lead is responsible for upholding company policies, operating equipment, managing marketing campaigns, and maintaining operational standards. They also play a key role in risk management, including employee and patron safety, loss prevention, and accident reporting. The position requires understanding and enforcing various policies, including those related to harassment prevention and responsible alcohol service if applicable.

Requirements

• At least three months supervisory experience, or 6 months theatre experience with completion of Level 1 Team Member Star Program, or a combination thereof, or, after showing potential leadership and/or management skills to theatre management, which is subject to DM approval.
• If the theatre sells alcohol and employee’s assigned duties will include the selling/serving of alcohol, employee must be of legal age to sell and serve alcohol according to state or local laws.
• It is employee’s responsibility to complete any legally required state or local training and obtain the required certificate.
• In addition, employees must complete the Regal Responsible Beverage Server training on Regal Academy.
• Possess good public speaking skills.
• Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
• Listen effectively, respond clearly and directly, and ability to explain information to others.
• Perform calculations with speed and accuracy and identify and correct errors.
• Identify problems, gather relevant data, and note possible causes of problems.
• Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and recommend solutions.
• Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision.
• Perform under pressure and/or opposition.
• Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets.
• Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail.
• Use tools and equipment with dexterity and perform mechanical tasks as necessary.
• Interface excellently with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others.
• Establish goals, budget time, and set priorities to achieve desired objectives.
• Directly supervises an unspecified number of employees.
• Carries out supervisory responsibilities in accordance with Regal’s policies and applicable laws.
• Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Responsibilities

• Regular and consistent attendance.
• Upholding and administering all company policies.
• The training, development, and coaching of non-management employees.
• Performing all team positions as required.
• Ensuring guest satisfaction.
• Operating all projection and audio-visual equipment within the theatre, both hardware and software.
• Ensure operational delivery of marketing campaigns and promotions.
• Monitor the standard of maintenance and operational delivery to ensure standards are always maintained.
• Knowledge, compliance and enforcement of dress code.
• Have completed or in the process of completing the team lead training.
• Have reviewed, understand and demonstrated all Team Member level policies & procedures.
• Advanced knowledge of emergency, evacuation, and robbery procedures.
• Report performance issues and policy violations to Theatre Management so appropriate action can be taken.
• Monitoring risk management as it pertains to the theatre, i.e., employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents and reporting those details to management.
• Required to read and understand training materials that will cover subjects such as harassment prevention and other regulatory compliance.
• Additional Duties and Responsibilities as assigned by the Theatre Management.

Benefits

• Free movie passes
• Discounted concessions at any Regal location
• 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed