Team Lead
About The Position
Shenn Way House is for men who perpetuate violence and harm, who recognize it, and who want to change. This program provides safe, temporary housing and wraparound supports that enables men to engage in therapeutic interventions and take responsibility for their behavior. The Team Lead will oversee the day-to-day operations of Shenn Way House, including client care, case management, staff supervision, and community relations. They will support their team in the onsite delivery of services, in a multi-disciplinary team environment. They will be working in partnership with Edmonton Police Service, Child & Family Services, and other community partners with the overall goals of client, staff, and community safety. The Team Lead will also support the implementation of program policies and practices in line with the agency’s strategic direction and play a supportive role in program and policy development. As a Team Lead, you will monitor operational and evaluative aspects of the program and fulfill the supervision requirements of direct reports.
Requirements
- Diploma in a related human services field
- 2 to 4 years’ experience with program oversight and supervising front line employees
- 2 to 4 years’ experience working with high risk individuals and/or high need populations
- Proven ability to provide leadership, direction, and establish a positive culture for a team
- Proven ability to maintain composure and effectively manage crisis situations
- Proven ability for written and verbal communication
- Competency in current evidence-based practices in relation to the applicable scope of work, mental health, addictions, and family violence, particularly intimate partner violence
- Innovative, self-motivated and inclined to go above and beyond
- Proven ability to receive feedback
- Valid First Aid and CPR certification as required
- Criminal Record Check and Child Intervention Check
- General computer and database knowledge (Microsoft Word, Excel, Outlook)
- If occasional business use is required, Reliable vehicle, valid Class 5 Driver’s License $2 million liability is required
Nice To Haves
- A combination of education and experience may be considered in lieu of above
Responsibilities
- Review and approve monthly time balances and semimonthly payroll for staff
- Assist with completion of funder reports and proposals within required timelines
- Ensure accurate record keeping and databases
- Participate in afterhours on-call rotation schedule as required
- Ensure expenditures are made within the limits of the established program budgets
- Maintain timely expense reporting and documentation of same
- Ensure processing and submission of invoices as required
- Contribute to program level policies and practices and compliance of same
- Ensure the application of program level policy through a client-centered lens
- Ensure the delivery of client services in compliance with program, funder, and agency policies
- Support risk management including client and staff safety, confidentiality, duty of care, and mandatory reporting according to relevant legislation
- Ensure effective recruitment, retention, and termination of program staff
- Implement and monitor supervisory standards within the program
- Fulfill acting roles as defined and as necessary including front-line roles
- Ensure core training for staff is maintained and identify supplemental training opportunities
- Ensure agency and division level philosophy is embedded into program service delivery
- Participate in Leadership Team meetings and activities
- Educate stakeholders, the general public, the community and others, as applicable, about the Program
- Remain current with philosophical shifts within the community of practice
- Assist with the development and implementation of agency strategic direction through the contribution of innovative ideas, concepts, and goals
- Build and maintain positive relationships with actual and potential partners/collaborators, neighbors, the community, and project funding representatives
- Assist agency leadership to develop and maintain accurate program level logic models, data collection tools (including client/stakeholder feedback) and databases
- Ensure data entry is completed accurately and within required timeline
- Implement program level annual performance improvement plans
- Work with the Manager to ensure programs have a clear design, including forms
Benefits
- Competitive health, dental and RRSP benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
