Team Lead

Cherokee Federal•Dallas, TX

12d•$25

About The Position

The Team Leader leads and manages a team of Digitization Clerks. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Client Management.

Requirements

Bachelor’s Degree preferred (or) 4 years of experience in managing teams
Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, MS SharePoint, and MS Outlook
Demonstrated customer service experience
Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
Good oral and written communication skills
Ability to prioritize workload for small teams and possess good organizational skills
Ability to effectively and politely interface with the public and provide excellent customer service
Ability to analyze, interpret, and apply regulatory material and internal controls
Must pass pre-employment qualifications of Cherokee Federal
This position requires an active Public Trust clearance or the ability to acquire clearance to be considered.
A government contract requires that this position be restricted to U.S. citizens or legal permanent residents.  You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

Responsibilities

Plan, direct, and coordinate the daily activities of mail opening, image capture, image review, data entry, and quality control.
Plan and follow established procedures and methods to meet changing processing requirements.
Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
Notify PM of any problems or issues with staff adherence to procedures, any internal controls violations.
Monitor workload and make recommendations to the Client on how to divide work among support staff.
Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
Assist with prioritizing workload.
Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.
Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Client management
Monitor, validate, and approve daily timekeeping records across multiple timekeeping systems.
Performs other job-related duties as assigned