Team Lead

EssilorLuxottica Group•Buford, GA

3d•Onsite

About The Position

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Requirements

HS/GED Diploma
Strong background in optics and retail
Knowledge of current optical theory and products
Strong communicator and listener
Strong interpersonal skills
Strong basic math skills
Sales aptitude
Ability to solve problems
Familiarity with cash register, computers, and calculators
Leadership and training experience
Experience in edging and mounting
Basic optical knowledge and optical measurement experience

Nice To Haves

State license (if applicable) and/or ABO certification in non-licensed states
LensCrafters Eyeglass Inspector final certification
LensCrafters Quality, Fit, and Adjustment Program
Experience with optical machinery/instruments
Customer service experience
AccuFit Digital Measurement System certification
Knowledge of current store products and lens options

Responsibilities

Ensure the LensCrafters team provides unparalleled customer service
Be proactive and solution-oriented, with precise execution and product knowledge
Assist customers with selections, provide recommendations, and assist sales associates
Act as a backup store key holder and manager
Provide custom eyewear fitting and precise prescription placement into lenses
Work with associates to strengthen their knowledge, skills, and certification for product and store fundamental processes related to lens and lab technology
Ensure finished eyewear meets optical standards and customer requirements
Create a safe work environment for all, demonstrating safe work practices
Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems