Team Lead

Elantis Solutions•Edmonton, AB

76d•Hybrid

About The Position

At Elantis, we help organizations modernize how they work through tailored Microsoft solutions. We’re looking for a team lead to own and evolve our Flex and Managed Services practice — someone who is equally comfortable as a strategic advisor and a hands-on delivery leader, and who thrives building long-term client relationships while driving operational excellence. At Elantis Solutions Inc., we help organizations modernize the way they work through tailored Microsoft solutions that drive collaboration, automation, security, and operational efficiency. From Microsoft 365 and SharePoint to Power Platform, Data & AI, and Dynamics 365, we partner closely with clients to solve complex business challenges and deliver meaningful outcomes. Elantis is a people-first Microsoft consulting company focused on delivering exceptional customer experiences and long-term value. We work with organizations across North America to modernize workplaces, automate business processes, strengthen governance and compliance, and unlock the full potential of Microsoft technologies. Our mission is simple: deliver solutions that exceed customer expectations, create real value, and provide an exceptional experience. Our team is made up of collaborative, curious, and driven individuals who are passionate about technology and solving problems for clients. At Elantis, our work is guided by three core values: • Do the Right Thing • Focus on People • Own the Experience We are committed to building an environment where people can grow their careers, contribute meaningful work, and make a real impact alongside a supportive and experienced team.

Requirements

Experience in a consulting or managed services leadership role delivering Microsoft-based solutions.
Hands-on experience with Power Apps, Power Automate, SharePoint, Copilot, Purview, Dynamics 365, and/or Azure.
Proven ability to build and manage client relationships, act as a trusted advisor, and drive service delivery excellence.
Strong leadership skills with experience managing teams, sprint planning, and resource allocation.
Excellent communication and stakeholder management skills, with the ability to advise confidently at all levels.
Post-secondary education in a technology-related field or equivalent experience.

Nice To Haves

Relevant Microsoft certifications (Power Platform, Security, M365, Azure, or Dynamics 365) considered a strong asset.

Responsibilities

Lead and evolve Elantis’ Flex and Managed Services offerings, driving operational maturity and continuous improvement.
Act as the senior team lead and trusted advisor for our Flex and Managed Services clients, with a focus on long-term partnership and business value.
Oversee service quality, KPIs, and performance including utilization, customer satisfaction, and operational efficiency.
Lead sprint planning, resource allocation, and capacity management across the practice.
Align Managed Services and Project Delivery teams to ensure a seamless client experience.
Identify opportunities for optimization, automation, and innovation within client environments.
Mentor and develop the Managed Services team while fostering accountability and operational ownership.
Collaborate with Sales, Account Management, and Leadership to support business growth and strategic objectives.