A Better Way Forward Team Lead
About The Position
Block by Block employs friendly Ambassadors to enhance public spaces, making them friendlier, safer, and cleaner. With nearly 3,000 employees nationwide, Block by Block offers opportunities for growth and recognition. Our mission is to make public spaces friendly and vibrant for the communities we serve. Our rapid growth provides endless opportunities for long-term careers, with a significant percentage of our management team having started in other roles within the company. Employee satisfaction surveys indicate high levels of happiness, recommendation rates, and pride in their work.
Requirements
- Prior managerial/supervisory experience
- Special project/Maintenance background - fixing banners, pressure washers, and operating other machines
- Valid Driver's License
- Ability to drive and operate a vehicle
- Ability to work outdoors in ALL weather conditions
- Must have the physical capacity to traverse continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).
- Must be able to work outdoors in all conditions with provided inclement weather gear.
- Must be able to lift 50 lbs or more when needed.
- Must be able to speak, read, and write the English language in order to create basic reports.
- Basic knowledge of smart phone technology
- Proficient in computer usage and in Microsoft Office products.
Nice To Haves
- Customer service + Hospitality
- High School Diploma or College Preferred
Responsibilities
- Manage shift duties of clean and safe ambassadors, ensuring compliance with Block by Block standards, best practices, procedures, and policies.
- Hold the team responsible for completing projects and remaining productive.
- Communicate and lead daily shift briefings, assigning duties and zones, and reviewing events, weather, and safety updates.
- Provide excellent customer service in the BID and towards the team of Ambassadors.
- Provide guidance and direction for on-street and in-field operations.
- Provide written reports of broken infrastructure, graffiti on private property, and a basic daily report of accomplishments and tasks completed.
- Provide direction and counsel to team members and report concerns to the Operations Manager.
- Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and Block by Block standards.
- Traverse continuously during an eight-hour shift with normal breaks.
- Work outdoors in all conditions with provided inclement weather gear.
- Speak, read, and write the English language to create basic reports.
- Be proficient in computer usage and Microsoft Office products.
Benefits
- Medical with available FSA and/or HSA
- Dental
- Vision
- Short-Term and Long-Term Disability
- Life
- Accidental Death and Dismemberment
- Critical Illness
- Accident Insurance
- Vacation
- Sick Time and/or PTO (Only where required by local requirements and contract agreements)
- Paid Leave (only where required by law)
- Holidays (only where required by contract agreement)
- Floating Holidays (only where required by contract agreement)
- Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA)
- Jury Duty (only where required by law)
- 401K Retirement Savings Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
