Team Lead

EssilorLuxottica Group•Westminster, CO

30d•$19 - $33•Onsite

About The Position

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Requirements

HS diploma/GED
1+ year experience
Strong optical & retail experience
Knowledge of current optical theory & merchandise
Strong communicator & listener
Strong inter-personal skills
Strong basic math skills
Sales skills
Problem solving ability
Familiarity with cash register, computers & calculators
Leadership & training experience
Edging & mounting experience
Basic optics knowledge & optical measurement experience

Nice To Haves

State licensure (if applicable) &/or ABO Certification in non-licensed states
LensCrafters Final Eyewear Inspector Certification
LensCrafters Quality, Fitting & Adjusting Program
Optical machinery/instruments experience
Customer service experience
AccuFit Digital Measurement System certification
Knowledge of current store merchandise & lens options

Responsibilities

Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
Strives to achieve exceptional results with every customer and patient every time.
Serves as a responsible alternate store key holder.
Brings associate opportunities to the attention of management directly & in a timely manner.
Custom fits glasses & precisely places prescription in lenses.
Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
Edges & mounts only when needed & within company guidelines.
Ensures finished eyewear meets optical standards & customer requirements.
Ensures associates complete training, & routinely conducts eyewear inspections with excellence.
Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
Ensures approved safety programs are implemented & maintained consistently per standards.
Creates a safe working environment for all. Demonstrates safe work practices.
Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.