Team Lead

Martin Family Wineries & Distilleries•Town of Lodi, NY

13d•Hybrid

About The Position

IDOL RIDGE WINERY is looking for a Team Lead who brings great energy, strong leadership, and a genuine love of hospitality! You’ll be the person who keeps the team moving, the guest experience flowing, and the good vibes going — all while helping create a memorable experience. If you’re a natural leader who knows how to rally a team, solve problems with a smile, and isn’t afraid to get your hands a little dirty, we’d love to meet you.

Requirements

Dedication to providing exceptional customer service
Good communication skills and strong interpersonal and conflict resolution skills
Exceptional team-building capability
Strong business math and accounting skills
Strong analytical/decision-making skills
Computer literacy, including experience with POS system
General knowledge of Microsoft Office and Google Suite
Must have some retail experience

Nice To Haves

Wine knowledge is helpful but not required

Responsibilities

Manages all customer service aspects relating to tasting room operations
Ensures that employees effectively and appropriately carry out the company’s customer service policies and procedures
General upkeep of the tasting room
Ensures a safe and working customer experience environment by facilitating safe working behaviors of the team.
Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, and weeding)
Monitors info@ and responds to email inquiries promptly
Coordinates the winery reservation details with guests
Managing store operation procedures per company guidelines, ensuring accurate inventory procedures and levels, payroll, opening and closing procedures, money handling, cash control procedures, tracking and reporting of the tasting room expenditures, all square functions, etc.
Perform all duties with the highest standard of quality and cleanliness
Manage all aspects of shipping, ensure shipping products are stocked, and communicate any shipping material needs