Team Lead - Water Park

Mall of America•East Rutherford, NJ

10d•Onsite

About The Position

The Aquatics Team Lead assists the Aquatics Supervisors in the daily operations of the DreamWorks Water Park including the supervision of Water Park staff and providing guests with exceptional customer service.

Requirements

Must be at least 18 years of age, personable, have good attendance and availability.
Outgoing and personable, with a commitment to excellence in public relations.
Must be people oriented and have excellent communication skills that include speaking, writing, reading, and understanding of the English language.
Must be an outstanding leader with a commitment to teaching and mentoring peers and subordinates.
Safety-minded and can stay calm in emergency situations.
Must be able to pass a basic security clearance.
Complete all E&A Special Prerequisites skills

Nice To Haves

E&A Instructor license preferred (or willing to obtain)
Previous supervisory skills an asset
Experience working successfully with a variety of employees, including mentoring employees new to the workforce.
Excellent communication and interpersonal skills complemented by team building and motivational abilities.

Responsibilities

Maintain a safe work environment for both team members and guests through effective training, policies and procedures and analysis of incident reports.
Conduct effective and regular conversations with the aquatics staff to ensure individual development and goals are being met through company performance management tools.
Working in position while helping supervise and coordinating Lifeguards and facility staff to ensure that all staff are at their appropriate work stations.
Responding to major and minor first aid situations and monitor the first aid facility staff.
Occasionally performing administrative duties such as interviewing, new employee onboarding, accident investigations, and implement staff training programs and procedures.
Responding to guest concerns and special requests, while utilizing exceptional customer service and conflict resolution skills. Involving additional supervisory staff as required.
Always Presenting a professional appearance and attitude and enforce safety rules and regulations.
Being actively involved in creating and maintaining a safe environment for all staff and guests.
Perform duties of “Head Guard” several shifts per week, assisting park supervisors in all aspects of park operation
Other supervisory duties as required.