Team Lead, Vehicle Operations (2nd Shift)

Zoox•Dallas, TX

5d•Onsite

About The Position

Zoox is developing an autonomous mobility solution from the ground up. As the Vehicle Operations team scales, the need to understand operations data, ensure effective communication between development and operations, and inform key decisions becomes critical. The Team Lead for Vehicle Operations will lead a team of Zoox Vehicle Operators who are field experts in tools, features, and functions related to Vehicle Operator workflows. This role involves coordinating and streamlining processes to ensure the team meets short- and long-term targets while maintaining Zoox's high standards for software and hardware tests. The Team Lead will be a hands-on leader, working daily with the team to set an example of discipline and safety. This role also requires close collaboration with other leaders within Vehicle Operations and interaction with cross-functional teams, including program management, strategy, vehicle engineering, and go-to-market teams. The shift for this position is Thursday - Monday, 3:45pm - 12:15am.

Requirements

7+ years of professional work experience in a cross-functional and product-based environment
3+ years of supervisory experience
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Proven ability to problem-solve and improve operational efficiency with a proactive mindset and resourcefulness to achieve company goals
Strong written and verbal communication skills to coordinate with team members and management, and explain technical issues
Excellent driving history
Proactive mindset and resourcefulness
Ability to work on-site at your assigned location for all scheduled shifts

Nice To Haves

Bachelors degree
People management experience, with an understanding of performance management & reviews
3+ years in the autonomous vehicle industry
4+ years of operations experience
Working with cross-functional teams on go-to-market initiatives

Responsibilities

Support vehicle operators in day-to-day operations, upholding a safety-centric, inclusive, and open communication culture.
Complete all administrative tasks concerning team management, including timesheet approval, expense reports, schedule validation, and conducting written and oral performance feedback with direct reports and contingent workforce personnel.
Work closely with other Team Leads and Program/Project Managers within Vehicle Operators to keep their teams aligned with Zoox’s overall goals.
Become a knowledge expert on Zoox’s proprietary software related to Vehicle Operations and motivate and mentor direct reports and contingent workforce personnel.
Interact with contingent workforce personnel and management assigned to your team to answer questions, provide information, and ensure they understand and execute their job assignments.
Conduct recurring testing, with a priority on safety, to ensure you stay up-to-date with the current state of Vehicle Operations.
Be metric-focused, collaborating with both product and program management teams to drive process and product improvements to mature both local and organization-wide operations.