Automotive Dealership Software Onboarding & Adoption Team Lead

PBS Systems•Calgary, AB

13d•Onsite

About The Position

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends. At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today! The v10 Apex Onboarding & Adoption Team Lead is responsible for leading and supporting the v10 Apex Onboarding & Adoption team in delivering successful customer deployment, transition, and product adoption initiatives for PBS v10 Apex Software. This role combines operational leadership, customer engagement, and team development to help ensure customers successfully integrate PBS v10 Apex into their dealership workflows and achieve long-term success with the software. The v10 Apex Onboarding & Adoption Team Lead works closely with customers, internal departments, and team members to oversee complex implementations, support operational excellence, drive product adoption, and promote consistent training and deployment standards across the v10 Apex Onboarding & Adoption team. In addition, this role provides leadership, mentorship, coaching, and performance management to v10 Apex Onboarding & Adoption Specialists, while supporting continuous improvement initiatives within the department.

Requirements

1-2 years of experience working at PBS, a dealership, or within the automotive industry
Management/Leadership experience
Strong computer skills with proficiency in Microsoft Office Suite
Excellent communication skills
Excellent customer service skills and phone etiquette
Strong problem solving and troubleshooting skills
Ability to prioritize tasks without direction
Ability to travel within Canada and the USA if needed
High School Diploma

Responsibilities

Maintain advanced knowledge of PBS v10 Apex products, dealership operations, and implementation workflows to support customers and team members effectively
Lead and support complex customer training, deployment, and transition initiatives within assigned functional areas
Oversee large-scale, high-impact, or operationally complex customer implementations and deployment initiatives
Monitor team performance, workload distribution, and customer engagement while coaching, mentoring, and supporting the onboarding and development of team members to promote operational excellence and consistent customer outcomes
Collaborate with leadership and cross-functional departments to identify operational challenges and improve customer transition experiences
Drive accountability for implementation quality, customer adoption, and operational consistency across the v10 Apex team
Build and maintain strong customer relationships by identifying operational needs, supporting successful implementation outcomes, and responding to internal and external training requests in a timely manner
Provide advanced escalation support and guidance for operational, workflow, and customer adoption challenges beyond the scope of v10 Apex Onboarding & Adoption Specialists
Investigate operational and customer issues, coordinate escalations with internal teams, and oversee workload management to ensure customer requests and v10 Apex queues are addressed appropriately
Monitor, follow up on, and provide feedback regarding enhancements impacting v10 Apex workflows, training delivery, and customer experience
Participate in daily, weekly, and monthly planning/review meetings
Lead continuous improvement initiatives by gathering feedback and identifying opportunities to enhance training delivery, deployment processes, operational standards, team workflows, and the PBS product
Maintain departmental documentation while promoting consistent training, deployment, customer adoption, and operational best practices across the v10 Apex Onboarding & Adoption team
Foster a collaborative and positive team environment through knowledge sharing, mentorship, and professional communication
Support onboarding and role development for new team members within assigned functional areas
Conduct annual and semi-annual performance reviews
Assist in the recruitment process, interviewing prospective candidates
Willingness to commit to an ongoing system of education and cross-training

Benefits

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more