Team Lead: UEM Client Operations

Minol M T R Lp•Addison, TX

6d•Remote

About The Position

The Team Lead: UEM Data Operations report to Director: UEM and will be responsible for supervision of the team of data entry staff. This is an exempt position with Minol USA.

Requirements

High level typing skills with experience in 10-key data entry
Experience with utility bill collection and vendor account management.
Proven ability to train and mentor direct reports.
Comfort with managing deadline pressure while maintaining a detail orientation within an analytical team-oriented role
Familiar with data entry of utility bills and/or invoices

Nice To Haves

EnergyCap experience or related experience within the utilities and/or multi-family housing industry
Attention to Detail
Organizational Skills
Process improvement competence.
Computer Literacy: highly skilled with spreadsheets (Excel, Google Sheets), databases, and data entry software is necessary.
Communication and collaboration skills
Math Skills – proficiency w/general mathematics and basic pattern recognition
Reasoning Ability – ability to problem solve with limited information while managing workload

Responsibilities

Distribution of work load fairly among data entry staff
Bill collection and organization
Utility provider credential setup and management
Management of Bath and bill approval process
Maintaining and quality assurance of billing templates
Manage bill corrections, reversals and quality control
Missing bill tracking and collection
Process improvements as appropriate
GL Export preparation and Quality assurance for handoff to Payment operations team
Cross-functional work with Payment and Client operations teams
Other duties as assigned by supervisor