Team Lead - Travel Support Center

Corpay • Lexington, KY

12d • Onsite

About The Position

Corpay is currently looking to hire a Team Lead with our Travel Support Center (TSC). This position falls under our lodging line of business and is located in Lexington, Kentucky. The TSC Team Lead will assist the TSC Supervisor in coordinating the activities of workers providing telephone customer support services. Primary duties will be providing support as a Subject Matter Expert (SME), floor-level coaching, and being the first level escalation point for the TSC agent. The TSC Team Lead is also expected to perform TSC Representative tasks as needed.
How We Work
As a TSC Team Lead, you will be expected to work in an office environment. Corpay will set you up for success by providing:
Assigned workspace in Lexington, Kentucky office.
Company-issued equipment
Formal, hands-on training

Requirements

• High School Diploma or GED
• 2+ years of call center/TSC experience
• Problem-solving skills
• Excellent written and oral communication skills
• Proficient communication that includes telephone, verbal, and written skills.
• Demonstrated ability to work in a team environment
• Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to navigate through systems
• Ability to work in fast-paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership

Nice To Haves

• Previous lead/supervisory experience preferred

Responsibilities

• Providing direct first-level support to the TSC agents for reservation and process questions
• Assisting Supervisor in tracking employee productivity and coaching of individual team members based on established KPIs
• Identifying trends or concerns and communicating them to the TSC Supervisor and Manager
• Providing Intraday Skill and Reservation Pending List queue management, adjusting resources as needed
• Assisting with any project account, and monitoring all email communication channels for the TSC to ensure all requests are handled
• Providing direct product support to customer(s) and departments outside the TSC to improve efficiency and customer satisfaction.
• Coaching TSC Representatives on immediate concerns that arise during the shift.
• Assisting with new hire training as needed
• Performing other duties as assigned

Benefits

• Up to $6,000 Referral Incentive
• Medical, Dental & Vision benefits are available the 1st month after the hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees