Team Lead, Technical Billing

Wheels, Inc.•Alpharetta, GA

12d•$47,300 - $66,200•Hybrid

About The Position

The Team Lead, Technical Billing provides task coordination and team support. The team lead will assign daily tasks and ensure key deadlines are completed. They will be the primary support for the day-to-day operations for the Billing Technicians. Calculate and implement complex client pricing changes. This role includes serving as the primary weekend billing support lead, ensuring continuity of operations. Functional subject matter expert on all billing related daily tasks and monthly audits with a client invoicing component.

Requirements

Associate’s degree or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred OR an equivalent combination of education and relevant work experience
Minimum of 3 years of experience in billing operations, invoicing, or financial transaction processing
Demonstrated experience providing peer support, task coordination, and/or informal leadership within a team environment
Intermediate to Advanced skills in in Microsoft Excel (Pivot tables and Lookups and Formulas)
Demonstrated experience in using SQL, Visual Basic, or Access is required
Strong analytical and organizational skills
Ability to work with varying seniority levels, including staff, managers, clients, and external partners
Must have the ability to work in a fast-paced environment

Responsibilities

Assist in monitoring day-to-day billing operations to ensure timely and accurate processing
Serve as the first point of contact for internal questions related to billing processes, discrepancies, or data interpretation
Distribute and track tasks within the team to ensure deadlines and service levels are met
Support the creation of recurring analytical reports by gathering and preparing data
Maintain data integrity for reporting tools and collaborate with stakeholders on data clean-up or clarification
Work closely with the supervisor and IT during testing phases of system enhancements or upgrades
Help document system issues and user feedback for reporting to IT
Assist with onboarding and mentoring new team members to accelerate integration and performance
Encourage collaboration, accountability, and a solution-oriented mindset within the team
Assist with onboarding new team members, helping them integrate into both the workflow and team culture
Other special projects as assigned
Provide informal coaching and training; promote knowledge-sharing and best practices to enhance team capability