Team Lead Support Engineer

EDB

6d•Remote

About The Position

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com EnterpriseDB Corporation seeks Team Lead Support Engineer in Boston, MA. Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products. Collaborate with and mentor junior and mid-tier support engineers to triage issues, create reproducible test cases, file Development requests, and offer patches when possible. Develop and deliver training. Collaborate with Development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks. Serve as the primary point of contact to premium customers on priority engagements. Manage and drive solutions for escalated issues. Document solutions, procedures, and standards for customers as well as for internal use. Telecommuting allowed for this position.

Requirements

Bachelor’s degree in Computer Science or related field of study
Five (5) years of experience in a computer-related occupation
PostgreSQL
Oracle
MongoDB
PostgreSQL tools: pgpool, pgbouncer, Patroni, PEM, EPRS (xDB), EFM, MTK, CNP, pgbackrest, barman, replication manager
SQL
bash scripting
Docker & Kubernetes
Amazon Web Services and RDS
Microsoft Azure

Responsibilities

Provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.
Collaborate with and mentor junior and mid-tier support engineers to triage issues, create reproducible test cases, file Development requests, and offer patches when possible.
Develop and deliver training.
Collaborate with Development resources to identify bugs and performance bottlenecks.
Serve as the primary point of contact to premium customers on priority engagements.
Manage and drive solutions for escalated issues.
Document solutions, procedures, and standards for customers as well as for internal use.