Team Lead, Service Coordinator

Clutch Technologies Inc.•Mississauga, ON

53d•CA$32 - CA$36•Onsite

About The Position

As a Team Lead, Service Coordinator, you will oversee an assigned vehicle service queue, ensuring vehicles progress efficiently from intake to delivery readiness. You'll review inspections, authorize repairs, coordinate with cross-functional teams, and manage priorities to balance vehicle quality, turnaround times, and customer commitments. Working closely with Production, Customer Experience, Delivery, and Repair teams, you'll provide status updates, resolve service-related issues, maintain accurate documentation, and help identify opportunities to improve processes and operational efficiency. This role is ideal for someone with strong automotive knowledge, sound decision-making skills, and experience managing multiple priorities in a fast-paced environment.

Requirements

5+ years of experience in automotive service operations, service advising, fleet maintenance, or vehicle reconditioning.
Strong understanding of automotive systems and repair processes.
Experience reviewing technician inspections and repair recommendations.
Ability to manage competing priorities in a fast-paced operational environment.
Strong written and verbal communication skills.
Experience working cross-functionally with multiple stakeholders.
Proficiency with operational systems, repair management software, and productivity tools.
Valid driver's license.

Nice To Haves

Previous experience as a service advisor in a fast paces shop or OEM dealership.
Knowledge of vehicle repair systems such as: Engines: Fixing problems with fuel, exhaust, and emission systems. Electrical: Testing and replacing batteries, starters, alternators, and wiring. Drivetrain: Repairing transmissions, clutches, and axles. Steering & Suspension: Fixing shocks, springs, and wheel alignments. Brakes: Servicing anti-lock brakes (ABS), pads, and rotors. Climate Control: Repairing heating and air conditioning (HVAC) systems.
Understanding of warranty administration and claims.
Knowledge of production scheduling and workflow management.
Familiarity with vehicle operations, logistics or fleet environments.
Experience using service management systems and reporting dashboards.
Supervisory or team leadership experience for up to 20 automotive technicians.

Responsibilities

Own and manage an assigned vehicle service queue from intake through completion.
Prioritize vehicles based on delivery commitments, customer impact, aging, and operational needs.
Monitor vehicle status throughout the repair process and proactively address delays or bottlenecks.
Ensure vehicles progress efficiently through inspection, repair, quality control, and delivery readiness.
Review inspection findings, technician recommendations, and repair estimates.
Approve repairs within established guidelines and escalation thresholds.
Balance vehicle quality, repair costs, turnaround time, and customer outcomes when making decisions.
Ensure repairs align with Clutch quality standards and operational objectives.
Act as the primary liaison between Production, Customer Experience, and Delivery teams for service-related matters.
Provide timely and accurate updates on vehicle status, repair timelines, and delays.
Support internal escalations by gathering information, evaluating repair options, and recommending solutions.
Maintain clear documentation of decisions, approvals, and communication.
Create, manage, and close repair orders accurately and efficiently.
Maintain service records, repair documentation, and supporting data within company systems.
Ensure adherence to service processes, approval workflows, and service-level agreements.
Support daily operational reviews by identifying risks, delays, and priority vehicles.
Identify recurring repair trends, workflow inefficiencies, and operational bottlenecks.
Provide feedback to Production, Inspection, and Leadership teams to improve vehicle quality and throughput.
Support process improvement initiatives aimed at reducing turnaround times, minimizing rework, and improving stakeholder experience.
Contribute to the development of service standards, repair guidelines, and operational best practices.