Team Lead, Sales Operations
About The Position
NexusTek is expanding its offerings with strategic initiatives in hybrid cloud, cybersecurity, generative AI, and data, aiming to cultivate a premier service organization. As Team Lead, Sales Operations Specialist, you will be instrumental in building and leading a team responsible for managing quotes, orders, and communication between vendors and clients. This role requires adaptability in a fast-paced MSP environment, with shifting priorities and the need for a steady hand to keep the team focused, trained, and proactive. You will be a hands-on leader, involved in quoting internal offerings, tracking Master Service Agreements, communicating with procurement and finance, and maintaining sales opportunities in ConnectWise.
Requirements
- 2+ years of experience in sales operations, sales support, or a similar administration/coordination role, ideally within IT, MSP, or a related technology environment.
- Prior experience training, mentoring, or leading others – whether as a formal people manager or information go to resource on a team, with the ability to stay patient and clear when priorities shift quickly.
- Strong attention to detail and follow through with the ability to manage a high volume of requests (quotes, orders, vendor communications) accurately and without letting things fall through the cracks.
- Advanced knowledge of Excel, data management software, business intelligence tools.
Responsibilities
- Build and lead a Sales Operations team by training new team members on products, tools, and process, and being available as their go-to resource throughout the day.
- Manage a high volume of requests with constantly shifting priorities, while coaching your team, and staying on track.
- Produce data for sales team, including but not limited to, forecasting, stack ranking, territory management.
- Own the day-to-day workflow across and determine priorities.
- Quote internal offerings and follow up with order approvals.
- Track Master Service Agreements (MSAs), ensuring new clients complete and sign required paperwork.
- Communicate directly with procurement and finance contacts to keep orders and approvals moving.
- Stay proactive during downtime — training your team, and maintaining regular communication cadences with vendor partners so you can relay what's new and relevant back to the team.
- Maintain and update sales opportunities in the ConnectWise program.
- Support and unblock your team throughout the day, jumping in wherever help is needed.
Benefits
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
