Team Lead - Sales Floor

New Life Center•Fargo, ND

10d•Onsite

About The Position

The Team Lead is directly responsible for merchandise flow, from receiving donations to merchandising the sales floor. He or she will be a subject matter expert in pricing and point of sale and will be cross-trained in all areas of the production and retail environment to include, but not limited to, proving excellent customer service, ash-handling, receiving and processing donated goods, pricing, and stocking. The Team Lead will oversee processing in assigned areas, provide direction and guidance to other team members, and provide shift oversight when management is off-site. The Team Lead will serve as the subject matter expert within one of the seven specialization areas listed below, with the ability to support the other areas as operational needs require. Specialization Areas: Clothing: This role oversees daily operations in the clothing department, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance and support to maintain organization, productivity, and positive customer experience while keeping their department stocked and running smoothly. Processing: This role oversees daily production operations, ensuring donated goods are processed, sorted, and prepared for the sales floor efficiently. They support and guide team members, monitor workflow, and help maintain productivity and organization. This role also serves as a subject matter expert in production processes, helping ensure quality standards are met and the store remains well stocked. Shoes: This role oversees daily operations in the shoe department, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance and support to maintain organization, productivity, and positive customer experience while keeping their department stocked and running smoothly. Bric-a-brac: This role oversees daily operations in the bric-a-brac (housewares, antiques, toys, etc.) department, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance and support to maintain organization, productivity, and positive customer experience while keeping their department stocked and running smoothly. Holiday: This role oversees daily operations in the holiday department, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance and support to maintain organization, productivity, and positive customer experience while keeping their department stocked and running smoothly. Presort: This role oversees the donation drop off area, assists donors, and ensures donations are received and processed efficiently. They serve as the subject matter expert for the donation area, providing guidance and support to maintain organization, productivity, and positive donor experience while keeping the donation area clean, safe, and running smoothly. Sales Floor: This role oversees daily sales floor operations, supports team members, and ensures tasks are completed efficiently. They serve as the subject matter expert for this area, providing guidance and support to maintain organization, productivity, and positive customer experience while keeping their department stocked and running smoothly. At New Life Center, our work is grounded in our Chrisitan mission and values. Each role contributes to the ministry and operations of the organization. We seek staff who are committed followers of Jesus Christ, aligned with our Statement of Faith, and who model our REAL values -- Respectful, Encouraging, Accountable, and Loving -- in their work and interactions.

Requirements

Personal, evident, growing relationship with Jesus Christ.
Compassionate hear for those in need.
Willingness to serve others.
Desire to see the lost transformed through the love of Christ.
Ability to pass a pre-employment drug test and background check.
Customer service orientation.
Attention to detail.
Must be 18 years of age to operate the necessary equipment.
Ability to organize and prioritize duties.
Professional personal presentation.
Demonstrated work ethic with consistent attendance and punctuality.
Adapts positively to continuous change, maintaining flexibility.
Positive and friendly disposition.
Ability to lift loads up to 50 lbs.
Ability to stand for long periods of time.

Responsibilities

Oversee and assist with the receiving, processing, and final sale of donated goods.
Process goods from raw donations through efficient processes to sellable merchandise.
Sort, evaluate, and price donated goods, and provide oversight of the process in assigned area.
Monitor inventory levels on sales floor, stocking and merchandising as needed.
Provide excellent customer services on the sales floor and the donation receiving area.
Ensure an enjoyable shopping experience and efficient check-outs; promote round-ups.
Collaborate and coordinate with other team leads and management to accomplish the mission.
Responsible for process management including pricing and sales rotation coordination.
Responsible for quality control, efficiency, and safety and security of assigned area.
Provide direction and guidance to associates, in accordance with management.
Provide oversight and guidance to guests in the Job Training Program and help assess their progression through job skills.
Coordinate with volunteers and help provide orientation and training.
Assist management with all duties assigned.
Provide support, advisement, and decision-making to store management.
Provide shift oversight when management if off-site.
Help monitor and assist with store security and safety.