Team Lead Retail- FT Durbin Creek

GOODWILL OF NORTH FLORIDA•Jacksonville, FL

1d•Onsite

About The Position

At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. This philosophy has been followed in North Florida since 1940. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. Goodwill Industries of North Florida is currently seeking a Team Lead for our retail stores. The Retail Team Lead is responsible for assisting the Store Manager and Assistant Store Manager in the store’s daily operation and achievement of sales results. Under the direction of the Store and Assistant Manager, this role helps with managing the processing of donated goods, ensures staff is trained, and demonstrates good customer/donor relations by example and by setting high standards of customer service.

Requirements

Minimum of 2 years prior retail experience preferred
High School or Equivalent Required
Excellent communication and customer service skills
Must be able to promote and ultimately be responsible for workplace safety
Proficiency with POS reporting procedures.
Must have reliable transportation and a valid driver’s license.
Energy and enthusiasm to help others.
An openness to learn and be a team player.
An excitement for a career in retail.
Be able to perform basic skills on a computer.
Must be able to read and comprehend.
Must be able to do basic math calculations using a calculator.
Able to regularly lift up to 10 pounds and occasionally lift up to 50 pounds
Team-oriented and collaborative interpersonal relationships
Organize and prioritize information
Proactive, self-starter and energetic
Respectful customer relationships
Understanding of inventory management software and related web-based programs
Reasoning and logic
Maintain records
Sensitivity to service population’s cultural and socioeconomic characteristics

Responsibilities

Assists the Assistant and Store Manager with managing the processing of donated materials in a timely manner following the production system.
Assists the management team with obtaining and maintaining the store revenue goals and budgeted expenses.
Ensures compliance with all store policy and procedures as outlined in the Store Manual, the Employee Handbook, and the Worker’s Compensation manual.
Ensures proper accounting for all store revenue.
Ensures good customer/donor relations by maintaining high standards of customer service as outlined by the customer service manual.
Under the guidance of the Store Manager and/or Assistant Manager, assists with training and developing staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures, and promotes a safe, productive work environment.
Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.
Assists customers with shopping needs.
Pulls racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks.
Ensures that clothes are placed on sales racks with similar types and colors of clothing.
Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks that are too full to ensure that the sales floor is kept clean, neat and properly displayed.
Greets donors and receives merchandise, providing the donor with an itemized receipt, if desired.
Reports known or suspected security and/or theft problems to the Store Manager or other members of management.
Processes donated goods as outlined according to standard operation procedures.
Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine appropriateness for the sales floor, in accordance with established standards.
Handles customer or donor complaints in the absence of the Assistant or Store Manager.
Brings all policy violations and employee relations issues to the attention of the Assistant Manager and/or Store Manager to handle.