Team Lead-Registration

IU Health•Indianapolis, IN

11d•Onsite

About The Position

The Registration Specialist Lead provides day-to-day leadership and operational support for the front office registration team within a large Family Medicine practice. This role partners closely with the Practice Manager and MA Team Lead to ensure efficient workflows, a high-quality patient experience, and a respectful, supportive team culture. The ideal candidate is a proactive leader who thrives in a fast-paced environment, values collaboration, and demonstrates a strong commitment to IU Health values and patient-centered care.

Requirements

High School Diploma or GED required
Minimum of three (3) years of relevant experience in a healthcare setting
Certified Medical Administrative Assistant (CMAA) certification required
Successful completion of Foundations of Leadership within six (6) months of assuming the role, or prior/ongoing participation in the Emerging Leaders Program

Nice To Haves

Coding experience preferred

Responsibilities

Lead daily front office huddles and conduct monthly team rounding
Coordinate front office schedules in partnership with the Practice Manager
Assist with interviewing, onboarding, and training of Registration Specialists
Serve as a resource for team members, providing guidance and support during high-volume periods
Participate in performance conversations and disciplinary action plans, as needed
Promote a respectful, inclusive, and supportive team environment
Delegate and oversee front office workflows, including task queues, pre-registration, insurance verification, ROI processing, scanning, and patient rescheduling
Provide check-in and check-out support as needed to ensure smooth patient flow
Monitor ARR and reconcile registration-related errors
Assist with time-of-service collections
Coordinate lunch coverage for the registration team
Amend short-term provider schedule requests as needed
Initiate and coordinate schedule “bumps” and distribute assignments to the team
Maintain active use of Teams and other clinic communication tools
Answer incoming calls and assist with message management as needed
Attend FOCUS meetings and disseminate relevant updates to the team
Attend monthly Cerner Superuser meetings and share key information
Train all new Registration Specialists on workflows, policies, and patient experience initiatives
Conduct audits and report findings to leadership
Identify and escalate behavioral issues or policy violations to management
Lead or participate in process improvement initiatives
Cross-train in all Registration Specialist roles within the department
Uphold and model patient experience standards
Ensure waiting room surfaces are cleaned when a sick patient has been present
Support outreach efforts as directed by leadership