Team Lead - Quality Control Specialist

Antwerpen Clarksville Autopark•Clarksville, MD

19d

About The Position

Antwerpen Toyota is hiring a Team Lead – Quality Control Specialist for its Express Maintenance team. This leadership role helps ensure vehicles move through the department efficiently and consistently while receiving correct, high-quality service. The Team Lead supports technician productivity, vehicle quality, customer satisfaction, and overall department performance in a fast-paced service environment. The successful candidate leads by example, verifies completed work, supports team members, and communicates with technicians, Service Advisors, management, and other departments. They help maintain an organized, professional, and safety-focused workplace and look for opportunities to improve processes and the customer experience.

Requirements

Automotive service experience and understanding of how to keep a shop moving.
Strong attention to quality and willingness to verify completed work.
Ability to work efficiently without compromising quality.
Strong communication and teamwork skills.
Willingness to take ownership, set an example, and help the team as needed.
Ability to manage multiple vehicles, priorities, and deadlines while staying organized.
Accountability and professionalism.
Customer-minded approach to automotive service.
Must be 18 years or older.
Must be authorized to work in the United States.
Must have a valid driver’s license and be insurable by the company.
Must pass a mandatory background check and drug screen.

Nice To Haves

Automotive dealership or service department experience.
Previous leadership or team-lead experience.
Toyota experience or Toyota training.
Experience with Express Maintenance or high-volume service operations.

Responsibilities

Lead by example and help keep the Express Maintenance team focused and productive.
Monitor workflow so vehicles move efficiently through the department.
Perform quality-control checks on completed work before vehicles leave the shop.
Verify services and inspections are completed correctly and according to established procedures.
Identify missed items, quality concerns, and process problems before they affect customers.
Help technicians meet timing and workflow expectations.
Communicate with Service Advisors, Technicians, Management, and other departments.
Troubleshoot workflow issues and find solutions during busy periods.
Coach and support team members on proper procedures and quality expectations.
Help maintain accountability for quality, productivity, communication, and timeliness.
Keep the work environment organized, professional, and safety-focused.
Identify opportunities to improve processes and the Express Maintenance experience for the team and customers.