Team Lead, Property Management

Roofstock•Charlotte, GA

7d•Remote

About The Position

The role of the Property Management Team Lead is to provide excellent service to our investors, while leading a high performing property management team. You will drive accountability amongst the property managers in terms of performance, customer service, and cross-functional collaboration. You are a high performer and will manage the resolution of complex and ever-changing challenges while accurately managing expectations. Adaptability, high attention to detail and impeccable communication are a given. You will constantly look for ways to improve the team & portfolio performance. You will handle investor escalations, partnering with other departments and product as needed. This role has the support of the entire Roofstock team and is critical to our growth strategy.

Requirements

Must have an active Real Estate License
Bachelor’s degree in business or related field, or equivalent experience
3+ years of people management experience
7+ years experience preferred in operations, real estate, customer service, or account management
Prior experience in property management, cost management, or revenue management, required
Extreme attention to detail
Excellent written and verbal communication skills
Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
Passion to create a fun & collaborative team culture
Thrives in a fast-paced and startup environment
Tech savvy
Travel required: Must be able to travel within the assigned area a minimum of 10% of the time
Travel may be required for training + offsites
Valid drivers license and a reliable source of transportation
Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
Any offer of employment is conditioned upon the successful completion of a background investigation.

Responsibilities

Oversee a team of property managers for a designated portfolio in accordance with investors’ changing goals and objectives
Provide excellent customer service at all times to our investors
Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of sophisticated investors
Handle escalations internally & externally
Advocate internally for our investor’s goals with special emphasis on maximizing revenue & reducing costs
Constantly look for opportunities to improve our performance
Implement quality control checks over the property manager’s daily work
Implement methods to build a fun work environment and team culture
Build strong virtual relationships with all other Roofstock departments
Build & standardize standard operating procedures and policies
Work with product & technology teams to create efficiencies
Perform regular performance reviews with direct reports
Assist with court appearances and potential utility activation payment delivery
Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement