Team Lead - Phlebotomy (Full Time Day Shift)

Mayo Clinic•Phoenix, AZ

1d•$22 - $31•Onsite

About The Position

Mayo Clinic is a top-ranked care provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. This role functions as an interdisciplinary team member performing a wide range of services in clinic and hospital-based laboratories. The Team Lead assists the Lab Support Services Supervisor in providing technical and leadership support in assigned lab areas such as phlebotomy, specimen collections, central processing, and/or lab call center. The position involves performing sample collections, specimen processing, call center duties, scheduling, desk duties, orienting and training new staff, and ensuring age-appropriate care is delivered. The Team Lead provides technical direction, workflow coordination, troubleshooting, and problem resolution, and assists in the educational development of staff, maintaining training files, and completing annual competencies. They also assist with personnel issues, the development and implementation of training content, standard operating procedures, workflow changes, and research protocols. This role coordinates and sets priorities for collections, assignments, processing, and specimen tracking. The Team Lead develops and monitors tracking logs, audits staff performance and training, and manages supply inventory and ordering. They assist with quality management, data analysis, regulatory compliance, and implementing new services. The position requires strong leadership skills, the ability to work independently and in a team, critical thinking, and adherence to established guidelines. Professional conduct, communication skills, and fluency in multiple computer systems are essential. The individual must demonstrate confidentiality, trustworthiness, and the ability to deal effectively with people in stressful situations.

Requirements

High School diploma or GED required.
Minimum of 4 years of clinical lab experience such as phlebotomy, specimen processing, medical assisting, or combination thereof, or an Associate’s degree in related science and 2 years of clinical lab experience.
Must exhibit excellent organizational, communication, critical thinking, and problem-solving capabilities.
Strong multi-tasking skills and attention to detail.
Must be comfortable confidently and professionally directing the workflow of a large and diverse team.
Must have computer, medical terminology, and prior experience in clinical laboratory environment.
Must have effective oral, written, listening, and coaching skills.
Must be flexible to scheduling or workflow changes due to operational needs.
Phlebotomy or medical assisting certification from a nationally recognized organization such as ASCP, AMT, or NCA or other certification pertinent to the laboratory field as required by specific laboratory specialty.
A resume needs to be included for your application to be considered.
Foreign trained lab personnel provide a detailed equivalency High School evaluation to include US equivalent degree at the applicant's expense.

Nice To Haves

Prior leadership experience is preferred.

Responsibilities

Performs sample collections, specimen processing, call center duties, scheduling functions, desk duties, and other job-related duties as assigned.
Assists the Lab Support Services Supervisor in providing technical and leadership support in assigned lab area.
Orients and trains new staff, other allied health staff, or students.
Assures that age-appropriate care is delivered for population served.
Provides technical direction and assistance, workflow coordination, troubleshooting, and problem resolution.
Assists in educational development of staff, in maintaining training files, and assists in the completion of annual competencies for work unit.
Assists with personnel issues that arise in daily operations.
Assists with the development, implementation, and review of training content, standard operating procedures, workflow changes, and research protocols.
Coordinates and sets priorities for collections, completion of assignments, processing, receipt, and tracking of specimens and workflows.
Develops, designs, and monitors logs for tracking purposes.
Assists with auditing all lab support services staff performance and training daily and monthly.
Maintains and stocks supply inventory and uses from several applications/sources for ordering.
Assists with quality management, data analysis, regulatory compliance, and implementing new services.
Demonstrates leadership skills and must be able to work independently as well as a team environment.
Must use critical thinking skills and ensure that all services are in strict adherence to established directions and guidelines in SOPs.
Performs duties in a professional and ethical manner and employs professional conduct and appearance in the performance of duties.
Develops/uses proper professional communication skills with staff, patients, and families as well as proper technique and etiquette for answering the telephone and providing information.
Must be fluent in multiple computer systems and applications.
The individual must demonstrate confidentiality and trustworthiness as well as deal effectively with people in stressful situations.