Team Lead Phlebotomist - Milwaukee, WI (Paid Training)

Versiti•Milwaukee, WI

5d•Onsite

About The Position

Versiti is seeking a Team Lead Phlebotomist in Milwaukee, WI. This role is responsible for the on-time delivery of work for themselves and their team, providing direct coaching and oversight to assigned staff, and ensuring the quality assurance of team deliverables. The Team Lead Phlebotomist acts as a subject matter expert in phlebotomy, blood product collection, and compliance requirements. They are expected to enhance existing services, foster a customer-focused approach, and collaborate with colleagues and other departments to achieve common goals. This role involves problem-solving of diverse scope, demonstrating good judgment in selecting methods and techniques, and proactively addressing issues to affect change. Additionally, the Team Lead Phlebotomist is responsible for operating the mobile drive vehicle and safely transporting staff, supplies, and equipment.

Requirements

High School Diploma required
GED required
1-3 years relevant experience. required
4-6 years Typically requires a minimum of 5 years of job-related experience. required
Valid drivers' license with prior driving experience. required
Demonstration of effective problems solving and good judgement in selecting methods and techniques for obtaining solutions. required
Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
Must have basic mathematical aptitude. required
Ability to apply judgment to written or oral instructions. required
Ability to organize work to provide productive work flow. required
Flexibility to work independently and with a team. required
Has strong attention to detail. required
Must have good communication skills, including the ability to provide constructive criticism to peers. required
Possesses legible hand writing. required
Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required
Valid drivers' license required

Nice To Haves

3 or more years phlebotomy experience preferred
a combination of a health care degree, certification required

Responsibilities

Follows all DOT guidelines when operating full-size commercial van/ProMaster, and safely transports staff, supplies, and equipment.
Travels to other collections sites, as determined by business need.
Prepares collection site and performs set up, including technology systems (may include quality control).
Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
Establishes and builds relationships with donors and sponsors.
Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
Trains and mentors team members in all aspects of the role.
Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.
Performs donor screening (collects donor histories) and mini-physical.
Performs phlebotomy, including automation (Alyx and/or Trima).
Prepares and packs units for transport.
Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations.
Rebooks donors for future donation appointments and facilitates rebooking process.
Transports or carpools staff.
May transport supplies and equipment.
With a valid CLD, may operate mobile drive buses.
Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
Leads drive set-up.
Creates a safe environment for donors and fellow staff members and maintains safety awareness of team.
Responsible for achieving team automation goal including recruiting and converting donors for automation.
Operates, troubleshoots, and performs routine maintenance on equipment.
Maintains product integrity and ensures proper identification of all donors.
Maintains organization of departmental records, as needed.
May participate in validation of new processes or new equipment.
Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
Reviews quality results and escalates issues and concerns.
Performs root cause analysis, review, and reporting with leadership.
Uses SOS to troubleshoot.
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
Understands and performs in accordance with all applicable regulatory and compliance requirements.
Complies with all standard operating policies and procedures.