FT Team Lead - PBSH

ALPHA HOUSE•Calgary, AB

25d•Onsite

About The Position

We are looking for a Team Lead to join our Leadership team. Team Leads provide supervision, mentorship, and leadership to front line staff while also supporting the delivery of direct services. In this role, you will be instrumental in guiding a team that focuses on providing care to individuals with complex needs and supporting long-term housing stability. These programs are built on our core values: meeting participants where they are at, eliminating barriers to entry, and offering a safe, compassionate space to address addiction and mental health challenges.

Requirements

At least two years of experience leading a team
Post-secondary education in a relevant field from a publicly funded institution (minimum two-year degree or diploma, those in progress may be considered)
Experience in addictions, mental health, homelessness or working with Indigenous populations preferred
Understanding of harm reduction, withdrawal management, trauma-informed care, and recovery-oriented systems
Class 5 Alberta (non-GDL) driver’s license, three years of driving experience, and a clean five year driver’s abstract
Proven crisis intervention and de-escalation skills
Experience supervising and debriefing staff or facilitating groups
Compassionate, non-judgmental, and supportive toward vulnerable populations
Excellent communication, conflict resolution and organizational skills
Able to maintain confidentiality, accountability, and act with professionalism
Proficient with MS Word, Outlook, and Excel
Understanding of privacy laws and the Protection of Persons in Care Act
Valid Vulnerable Sector Search (within the last six months) with no material findings
Ability to gain Privacy certification and lift training
Ability to physically assist clients from prone to sitting or standing positions
Must be able to drive an agency van and use own vehicle for work if needed

Responsibilities

Supervise, coach, and discipline front-line staff; conduct performance reviews
Ensure respectful workplace practices; address staff concerns and serious issues
Maintain adequate shift coverage and accurate staff timekeeping
Respond to crises and ensure staff and client safety protocols are followed
Oversee medication administration and client medical needs
Liaise with community partners, police, EMS, and respond to local concerns
Support staff performance through check-ins, meetings, and team collaboration
Ensure program supplies, vehicle maintenance, and hygiene protocols are maintained
Manage client funding, treatment referrals, and file audits
Oversee data tracking, reporting, and financial record-keeping (e.g. floats, rent)
Ensure proper delivery of client programming and adherence to collaborative agreements
Leading by example with compassionate, non-judgmental client interactions
Address client grievances; escalate serious concerns to the Program Manager