Team Lead - Patient Financial Services
About The Position
The Team Lead will assist staff with technical questions. The Team Lead will be the department's trainer and the subject matter expert on workflows. The Team Lead will recommend training and or policy documentation to help ensure consistent procedures are being followed. They will also act as a supervisory back up in the absence of the Supervisor. The position will have daily tasks assigned to them, dependent on team/department need. The Team Lead must maintain the ability to handle requests from multiple sources and manage multiple deadlines. The position requires a person to act as a troubleshooter and resolve issues as they arise, and/or involve appropriate management personnel as needed. Must be committed to providing and showing staff how to provide productive touches on accounts to bring them to resolution.
Requirements
- High School Diploma / GED Required
- At least three (3) years of work experience in a healthcare billing or collections environment. Required
- Demonstrated success in resolution of patient accounts; demonstrated ability to provide training and support. Required
- Strong math aptitude
- Excellent organizational skills.
- Clear and concise decision making skills
- Leadership skills
- Detail oriented
- String interpersonal skills
- Excellent writing and oral communication skills
- Ability to work independently; results oriented
- Ability to handle confidential matters.
- Flexibility to work overtime as needed/required
Nice To Haves
- Associate's Degree Preferred
- Experience with Epic system (Preferred proficiency)
- Experience with personal computers including Excel
Responsibilities
- Provides departmental training to new employees on the team, modeling current workflows.
- Provides ongoing training as needed based on Quality Audits or feedback from the leadership team.
- Collaborates with the leadership team to identify, create and provide training on new workflows as identified.
- Provides support to the staff, answering questions throughout out the day.
- Assist with equipment maintenance, provide coverage in staff/supervisor absence, track and validate trends identified by staff.
- Answers questions regarding payer reimbursement information and escalates discrepancies to leadership.
- Support supervisor in establishment of new or revised procedures to enhance production and accurate reporting.
- Monitors work queues assigned as their responsibility, meeting established production and quality standards for the assigned tasks.
- Provides back-up to the supervisor in their absence.
- Assists with both administrative and technical issues based on the business need.
- Other duties as assigned.
Benefits
- Annual influenza vaccine
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
