Team Lead - Patient Financial Services, Collections

Children's Hospital of Philadelphia • Philadelphia, PA

1d • $30 - $39 • Hybrid

About The Position

The Patient Financial Services (PFS) Collections Team Lead serves as a key operational and developmental resource for the department, providing day-to-day guidance, technical expertise, and workflow support to team members. This role acts as the primary subject matter expert for departmental processes, ensuring staff have the knowledge, tools, and resources needed to effectively manage accounts and achieve performance goals.
The Team Lead is responsible for onboarding and training new employees, identifying knowledge gaps, and recommending training initiatives, process improvements, and policy updates to promote consistency, compliance, and operational excellence. In collaboration with leadership, the Team Lead helps reinforce best practices, supports quality initiatives, and fosters a culture of continuous learning and accountability.
As a trusted resource for problem-solving and escalation management, the Team Lead must be able to effectively prioritize competing responsibilities, troubleshoot complex account and workflow issues, and engage appropriate leadership partners when necessary. This position also serves as a supervisory backup in the absence of the Supervisor, helping maintain operational continuity and team productivity.
In addition to leadership responsibilities, the Team Lead will maintain an assigned workload based on departmental needs while demonstrating and coaching effective account resolution strategies. A successful Team Lead is committed to promoting productive account activity, mentoring team members, and driving positive outcomes for both the department and the patients we serve.

Requirements

• At least three (3) years of work experience in a healthcare billing or collections environment. Required
• Demonstrated success in resolution of patient accounts; demonstrated ability to provide training and support. Required
• High School Diploma / GED - Required
• Strong math aptitude
• Excellent organizational skills.
• Clear and concise decision making skills
• Leadership skills
• Detail oriented
• String interpersonal skills
• Excellent writing and oral communication skills
• Ability to work independently; results oriented
• Ability to handle confidential matters.
• Flexibility to work overtime as needed/required
• Experience with personal computers including Excel

Nice To Haves

• Associate's Degree - Preferred
• Experience with Epic system (Preferred proficiency)

Responsibilities

• Provides departmental training to new employees on the team, modeling current workflows. Provides ongoing training as needed based on Quality Audits or feedback from the leadership team.
• Collaborates with the leadership team to identify, create and provide training on new workflows as identified.
• Provides support to the staff, answering questions throughout out the day.
• Assist with equipment maintenance, provide coverage in staff/supervisor absence, track and validate trends identified by staff.
• Answers questions regarding payer reimbursement information and escalates discrepancies to leadership.
• Support supervisor in establishment of new or revised procedures to enhance production and accurate reporting.
• Monitors work queues assigned as their responsibility, meeting established production and quality standards for the assigned tasks.
• Provides back-up to the supervisor in their absence.
• Assists with both administrative and technical issues based on the business need.
• Other duties as assigned.

Benefits

• HFMA Membership & Professional Development
• Access industry-leading educational resources, networking opportunities, and professional development tools.
• Stay informed on healthcare revenue cycle trends, best practices, and industry advancements.
• Enhance professional credentials and career growth opportunities.
• Work-Life Balance & Flexibility
• Hybrid work environment
• Annual influenza vaccine

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED