Team Lead, Outside Account Management
About The Position
We're looking for a Team Lead, SMB Restaurant Success to lead and develop a team of Account Managers across inside sales, while achieving our regional goals of growing the merchant side of the DoorDash marketplace business. As a member of our Local Team, you will build our strategic advantage: winning and growing the best merchants in each city. As a people manager, you will improve our team’s working practices, while supporting retention and relationship building with strategic merchant partners. You will report to the Senior Manager of Eastern Canada on our regional team within our Canadian SMB Restaurant Success Organization. For the Canadian region, this person will work a hybrid schedule and be based in Toronto.
Requirements
- 5+ years of experience in consulting / strategy / business development / sales / operations / technology / analytics or related experience
- 3+ years of experience leading, coaching or developing Individual Contributors and a Sales Team to achieve personal and shared goals
- Experience in a client-facing or account management role
- Proven success in connecting regional team members across a larger mission and organization
- Experience from either the restaurant industry, small and medium business sales, or high-growth, early tech startup environments
Responsibilities
- Manage a team of account managers at different levels that grow merchants relationships with our key local accounts across the region
- Work across our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals
- Work with our Merchant Operations team to accomplish a "winning with the merchant" operations strategy
- Produce new investment opportunities by being the local liaison for new products to roll out in your region. This includes everything from Drive to DoorDash For Business
- Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments. Forecast and evaluate OKR achievement for our book of business
- Use data and customer feedback to guide decisions on everything from commissary kitchens, to in-store marketing, to launching new products
Benefits
- paid time off
- paid parental leave
- wellness benefit
- paid holidays
- medical
- dental
- vision benefits
- disability and basic life insurance
- RRSP including an employer match
- mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
