Team Lead Order Entry

Team Lead Order Entry•Bolingbrook, IL

23d•$55,309 - $69,379•Onsite

About The Position

Reporting to Inside Sales Support Supervisor, this position will be responsible for managing the team of Order Entry Representatives. This includes ensuring the timely and accurate receipt and processing of all orders, as well as development of employees, and driving continuous improvement efforts to allow for more efficient order entry processes. As a Team Lead Order Entry you will: Escalation resource for Order Entry issues within Customer Service department. Tracking and reporting of daily order entry metrics. Supports order management for minimally customized highly, reproducible orders, including blanket orders. Consult with various departments within G&W Electric as appropriate to resolve issues that arise during order life cycle of the order. Maintains strong support for and interacts with the Regional Vice Presidents and outside sales representatives. Provide timely and effective communication to internal and external customers. Internal customers are defined as any G&W Entity; external customers are defined as any G&W Sales Representative, Regional Vice President and end users of G&W equipment. Maintain customer files, including customers specific requirements as defined within the teams protocol including but not limited to ISO or G&W Work Instruction or procedure. Responsible for approval of timecards for hourly customer service employees. Responsible for skills development and evaluation of Customer Service team and Order Management Associate. Responsible for continuous improvement of processes within order entry/customer service team. This includes participation and driving of implementation and improvement efforts involving Salesforce (CRM) software, Ariba and Edi electronic order transaction tools, Reports Now, and JD Edwards ERP software. Plans and organizes the resources necessary to complete a project utilizing the necessary principles, techniques, and tools used in planning, control, monitoring and review of projects.

Requirements

B.S. Degree within an Engineering discipline or equivalent experience
Documented ability to resolve issues independently.
Strong written communication skills a must.

Nice To Haves

Working knowledge of JD Edwards software.
5 years of experience working in an operational role within a manufacturing environment
Previous experience within the power industry.

Responsibilities

Managing the team of Order Entry Representatives
Ensuring the timely and accurate receipt and processing of all orders
Development of employees
Driving continuous improvement efforts to allow for more efficient order entry processes
Escalation resource for Order Entry issues within Customer Service department
Tracking and reporting of daily order entry metrics
Supports order management for minimally customized highly, reproducible orders, including blanket orders
Consult with various departments within G&W Electric as appropriate to resolve issues that arise during order life cycle of the order
Maintains strong support for and interacts with the Regional Vice Presidents and outside sales representatives
Provide timely and effective communication to internal and external customers
Maintain customer files, including customers specific requirements as defined within the teams protocol including but not limited to ISO or G&W Work Instruction or procedure
Responsible for approval of timecards for hourly customer service employees
Responsible for skills development and evaluation of Customer Service team and Order Management Associate
Responsible for continuous improvement of processes within order entry/customer service team
Plans and organizes the resources necessary to complete a project utilizing the necessary principles, techniques, and tools used in planning, control, monitoring and review of projects