Team Lead Operations (Remote) - Neurology
About The Position
Position serves as a team lead for the Neurology Patient Access team and works in conjunction with the team supervisor to ensure daily operations run smooth. Assists staff with operational questions, steps in to assist with escalated calls, and assists with complicated insurance questions. This role performs monthly QA by reviewing phone calls for the staff, covers other staff while out of the office, participates in training new staff, and participates in monthly one on one meetings with staff. Responsible for leading team efforts on department specific collection within a payor. Assists staff with resolving department specific issues. Identifies and resolves department and payor trends.
Requirements
- High school diploma or equivalent high school certification or combination of education and/or experience.
- Insurance Or Collection (2 Years)
- ICD 9 and CPT Coding, ICD-9-CM
Nice To Haves
- Billing Systems
- CPT4
- Telecommunications Software
- Third Party Management
Responsibilities
- Assists staff with daily operational problems or backlog.
- Assists manager or supervisor with special projects.
- Identifies trends with department/payor.
- Resolves invoices within team that requires special attention.
- Motivates staff/promotes team effort and department goals.
Benefits
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
- 4 weeks of caregiver leave to bond with your new child.
- Family care resources are also available for your continued childcare needs.
- Adult care resources.
- Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
