Team Lead, OnSite Operations - Chapel Hill, NC

Stryker • Chapel Hill, NC

2d • Onsite

About The Position

BASIC FUNCTION Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Guides day-to-day operational support to account. Serves as point person for team. Essential Functions: Area of Impact: Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work has impact on team and other groups. Leads Tier 1 huddles. Actively participates in and as needed, leads hospital huddles. Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction. Manages charge sheets and billing for account. Business Expertise: Solid understanding of critical metrics and their impact on the business and customer relationship. Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account. Functional Knowledge: Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience. Provides in-service training at the request of the customer. Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement. Responsible for onboarding new employees. Functional knowledge of SPD & OR. Significant understanding of surgeon preference. Manages and coordinates Stryker and customer onboarding and compliance requirements for team. Good understanding of Joint Commission requirements and managing that for the team and account. Interpersonal Skills: Information exchange requiring tact and diplomacy. Consistently facilitates and leads team building activities and actively participates. Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite. Leadership: Allocates work as a team leader; may check on quality/completion. Attends and participates in several CE webinars throughout the year. Actively partners with Supervisor, SOA, ROSS, and Training team to onboard new hires. Serves as mentor to newer specialists in the area. Assists with writing and delivering corrective action and common annual review. Drives onboarding for new hires. Serves as a resource for team and drives day-to-day engagement, performance and activities. Leads Program Management activities within account. Nature of Impact: Direct impact by ensuring the quality of the task/services/information provided by self and others. Main point of contact for team account. Proactively communicates out to appropriate stakeholders specific account information. Problem Solving: Actively provides ideas to refine tools or process. Provides implementation and coverage support if/when practical. Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

Requirements

• Basic computer skills including Microsoft Office.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Strong organizational skills.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Ability to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent equipment problem-solving skills.
• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Excellent analytical skills.
• Excellent interpersonal skills.

Nice To Haves

• Functional knowledge of SPD & OR.
• Significant understanding of surgeon preference.
• Good understanding of Joint Commission requirements.

Responsibilities

• Facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.
• Guide day-to-day operational support to account.
• Serve as point person for team.
• Partner with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
• Lead Tier 1 huddles.
• Participate in and, as needed, lead hospital huddles.
• Direct and guide day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
• Manage charge sheets and billing for account.
• Apply feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
• Provide in-service training at the request of the customer.
• Support and guide Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
• Onboard new employees.
• Manage and coordinate Stryker and customer onboarding and compliance requirements for team.
• Manage Joint Commission requirements for the team and account.
• Facilitate and lead team building activities.
• Interact with cross-divisional partners, various levels of management in the hospital and within OnSite.
• Allocate work as a team leader; may check on quality/completion.
• Attend and participate in several CE webinars throughout the year.
• Partner with Supervisor, SOA, ROSS, and Training team to onboard new hires.
• Serve as mentor to newer specialists in the area.
• Assist with writing and delivering corrective action and common annual review.
• Drive onboarding for new hires.
• Serve as a resource for team and drive day-to-day engagement, performance and activities.
• Lead Program Management activities within account.
• Ensure the quality of the task/services/information provided by self and others.
• Act as the main point of contact for the team account.
• Proactively communicate out to appropriate stakeholders specific account information.
• Provide ideas to refine tools or process.
• Provide implementation and coverage support if/when practical.
• Partner with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

Benefits

• Consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Pay transparency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed