Team Lead, OnSite Operations - San Antonio, TX

Stryker•San Antonio, TX

1d•$28 - $39•Onsite

About The Position

This position is a first line supervisor or manager with primary responsibility for providing guidance, such as delegating work assignments to direct employees. Role typically requires a university degree or an extensive amount of practical knowledge gained through experience. The role has little requirement for providing leadership or guidance to others in the workplace, but may work as a team leader in allocating and checking the work of other members of the team. This job typically requires a degree/equivalent or a minimum of 5 or more years of experience.

Requirements

Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Excellent equipment problem-solving skills.
Must have CRCST Certification
Stryker Product experience
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Nice To Haves

Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.

Responsibilities

Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction.
Leads Tier 1 huddles.
Actively participates in and as needed, leads hospital huddles.
Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
Manages charge sheets and billing for account.
Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
Provides in-service training at the request of the customer.
Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
Responsible for onboarding new employees.
Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
Allocates work as a team leader; may check on quality/completion.
Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires.
Serves as mentor to newer specialists in the area.
Assists with writing and delivering corrective action and common annual review.
Drives onboarding for new hires.
Serves as a resource for team and drives day-to-day engagement, performance and activities.
Leads Program Management activities within account.
Main point of contact for team account.
Proactively communicates out to appropriate stakeholders specific account information.
Actively provides ideas to refine tools or process.
Provides implementation and coverage support if/when practical.
Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.