Team Lead of Care (Indiana / Remote)
FreedomCare•Indianapolis, IN
•$24 - $26•Remote
About The Position
FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016, empowering patients to choose their caregivers. This remote role, based in Indiana with potential travel to a local hub, focuses on client-centric service by leading a team of Care Coordinators and Team Support Specialists. The Team Lead will mentor and advise their team to provide exceptional customer service to clients and caregivers, embodying FreedomCare's values of service, ownership, integrity, and positivity.
Requirements
- Experience managing/supervisory employees
- Exceptional experience leading, mentoring and developing their employees
- Experience with performance management
- 3+ years customer service experience; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints
- Experience with data input, case review and building rapport and confidence with team
- Ability to motivate team to meet and/or exceed case management targets or metrics
- Computer proficiency required; ability to leverage technology to identify, research and solve customer issues
- Excellent communication and organizational skills
- Must have poise and patience when dealing with customers
Nice To Haves
- Bilingual in English and Spanish, or other languages desired
Responsibilities
- Direct point-of-contact for team member inquiries or concerns; responds to and resolve escalated or complex issues
- Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
- Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
- Support process improvement by identifying system or workflow areas of opportunity
- Assist the management team with the interview processes and new team member training
Benefits
- competitive compensation
- medical benefits
- retirement plans
- wellness programs
- fun company events
- ongoing learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
