Team Lead of Care (Hybrid / Las Vegas, NV)
About The Position
FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the continually expanding our areas of focus including operations in other states and tech-based innovations. This role is client-centric and focuses on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Care Coordinators. In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers. We value your can-do positive attitude and desire to turn a negative into a positive.
Requirements
- Experience managing/supervisory employees
- Exceptional experience leading, mentoring and developing their employees
- Experience with performance management
- 3+ years customer service experience; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints
- Experience with data input, case review and building rapport and confidence with team
- Ability to motivate team to meet and/or exceed case management targets or metrics
- Computer proficiency required; ability to leverage technology to identify, research and solve customer issues
- Excellent communication and organization skills
- Must have poise and patience when dealing with customers
Nice To Haves
- Bilingual in English and Spanish, or other languages desired
Responsibilities
- Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
- Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
- Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
- Support process improvement by identifying system or workflow areas of opportunity
- Assist the management team with the interview processes for new candidates and new team member training
Benefits
- medical benefits
- retirement plans
- wellness programs
- ongoing learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
