Team Lead Nutrition

St. Elizabeth Healthcare•Florence, KY

10d•Onsite

About The Position

St. Elizabeth Healthcare is hiring a Team Lead Nutrition/Room Service Ambassador for our Florence Nutrition Services Team. This role involves leading and directing the food service team, ensuring the preparation and service of meals, and maintaining quality control and timely delivery. The position also requires demonstrating respect, dignity, kindness, and empathy in all interactions. The Team Lead will be hands-on in daily operations, provide cross-coverage, and act as a charge supervisor when needed. They will perform duties related to patient meal assembly and delivery, provide technical guidance, and assist with problem-solving. Additionally, the role involves acting as a positive example, assisting in training new associates, informing management of team performance, and contributing to the resourceful use of labor, supplies, and equipment to meet financial goals. The Team Lead must ensure compliance with all regulatory, safety, sanitation, and security standards, participate in performance improvement studies, and maintain effective cash handling practices. Other duties as assigned.

Requirements

High school diploma or GED
Certification as a Food Service Manager in applicable states within two (2) months of employment / promotion
Basic computer skills
Ability to read and write
Ability to understand written / verbal instructions
Able to direct and guide work of others
Six (6) month experience in foodservice and food preparation
Customer service training and skills

Nice To Haves

Experience with therapeutic diets and diet knowledge.
Proven customer service skills
1-2 years of experience in food service with some leadership involvement experience
Ambassador experience preferred.

Responsibilities

Leads and directs food service team including, cooks, cashiers, servers, ambassadors, clerks, and nutrition assistants to ensure preparation and service of patient, cafeteria, and special function meals
Checks all meals for quality control and accuracy
Ensures timely delivery of meal services
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Hands on lead in day-to-day operations in area of expertise; provide cross coverage for other areas and function as charge supervisor when needed.
Assign, monitor and review task progress to facilitate accurate work.
Provide technical guidance on more complex issues.
Perform all duties related to assembly and delivery of patient meals.
Provide instruction and assist with problem solving so others on team may complete tasks quickly and effectively.
Answer questions, offer insight and organize responsibilities within the team.
Act as a positive example for those working with them.
Assist in training new associates.
Inform management of overall performance of team members.
Assist with resourceful use of labor, supplies and equipment to meet organizational and departmental financial goals.
Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
Participates in performance improvement (PI) studies, assist with data collection and supports action plans.
Monitor and maintain effective cash handling and accounting practices.
Performs other duties as assigned.