Team Lead, Loss Mitigation

United Wholesale Mortgage•Pontiac, MI

3d•Onsite

About The Position

The Loss Mitigation Leader will oversee all aspects of the loss mitigation team. This role requires a strategic leader with extensive industry knowledge and a proven track record in managing loss mitigation strategies and operations. The ideal candidate will have strong leadership skills, a customer-centric approach, and the ability to drive operational efficiency and compliance. This position requires 100% on-site attendance at our headquarters in Pontiac, MI.

Requirements

Bachelor Degree preferred with a minimum of 5 years of experience in mortgage loan servicing, with at least 3 years in a leadership role managing loss mitigation or similar portfolios.
In-depth knowledge of mortgage loan servicing regulations, including RESPA, TILA, FDCPA, and other relevant federal, state, and local laws.
Proven track record in managing and servicing loss mitigation processes, including loan modifications, forbearance agreements, and other loss mitigation options.
Strong analytical skills and the ability to interpret and act upon complex data and metrics.
Excellent leadership and team management skills, with a demonstrated ability to inspire and develop high-performing teams.
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
Strong problem-solving skills and the ability to navigate challenging and ambiguous situations.
Proficiency in mortgage servicing software and technology platforms.

Responsibilities

Lead the Loss Mitigation team, ensuring high performance and adherence to UWM and regulatory standards.
Develop and implement strategies to effectively manage loss mitigation processes, including loan modifications, forbearance agreements, short sales, deeds in lieu of foreclosure, and other loss mitigation options.
Oversee the development and execution of policies and procedures to ensure compliance with federal, state, and local regulations.
Collaborate with cross-functional teams, including legal, compliance, risk management, and customer service, to ensure seamless loss mitigation operations.
Monitor and analyze key performance indicators, reporting on the performance of loss mitigation activities and identifying areas for improvement.
Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall portfolio performance.
Serve as the primary point of contact for escalated issues related to loss mitigation, providing expert guidance and resolution.
Stay abreast of industry trends, regulatory changes, and best practices to ensure the company remains at the forefront of the mortgage servicing industry.
Foster a culture of excellence, teamwork, and continuous learning within the Loss Mitigation team.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Great Lakes Coffee Roasting Company
Indoor/outdoor café with Wi-Fi