Team Lead-Guest Relations

Indiana University Health System • Avon, OH

2d • Onsite

About The Position

Provides functional guidance to staff and performs duties of the major work functions. Key job duties and responsibilities include providing basic personnel management and supervision to Guest Relations team, scheduling, providing exceptional service to guests, and providing consultation services related to guest relations to other hospital personnel, upon request. Success is accomplished by providing exceptional service contributing to continuous improvement of patient experience scores.

Requirements

• High School Diploma/GED required.
• 5-7 years experience required.
• Experience in guest relations, customer service, and/or patient care required.

Nice To Haves

• Associates degree preferred.
• Experience in leadership preferred.

Responsibilities

• Provides functional guidance to staff and performs duties of the major work functions.
• Provides basic personnel management and supervision to Guest Relations team.
• Scheduling.
• Providing exceptional service to guests.
• Providing consultation services related to guest relations to other hospital personnel, upon request.
• Contributing to continuous improvement of patient experience scores.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED