Team Lead Front Desk Agent 1

Vail Resorts • Keystone, FL

4h • Onsite

About The Position

As a Team Lead of the Keystone Condo Registration Center, you are the face of Keystone Property Management! You are the first point of contact for all guests, and help make their stay a memorable one.

Requirements

• High School education or equivalent - Required
• Extensive phone and computer skills with data entry experience – Required
• Basic reading, spelling, and math skills – Required
• Ability to converse clearly and comfortably with many different types of people in English – Required
• Ability to work with guests using good social manners, diplomacy, and tact – Required
• Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR – Required
• Ability to work well under pressure – Required

Nice To Haves

• Previous hotel/hospitality experience – Preferred

Responsibilities

• Work face-to-face with customers
• Check-in guests and condo owners, processing necessary paperwork and credit cards
• Check-out guests and condo owners ensuring posting and collection of payments
• Answer Call Center and Front Desk Phones in a timely and professional manner
• Provide guests with information on Keystone Resort and the surrounding area
• Handle all customer needs
• Maintain a professional appearance and demeanor at all times
• Help resolve discrepancies with guest bills
• Help Condo Owners with their Reservations
• Drive Guest Courtesy Vehicle
• Expected to be cross-trained with Lodging Operations
• Collaborates and works with other Departments including but not limited to: Lodging Operations, Owner Relations, HOA Management, Housekeeping, Maintenance, IT, and Sales
• Other duties as assigned

Benefits

• Free passes for employees
• Employee discounted lift tickets for friends and family
• Free ski lessons
• 40% retail discounts
• 40% lodging discounts
• 40% food discounts
• 40% gear discounts
• 40% mountain shuttle discounts
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED