Team Lead - Fishing

Bass Pro Shops • Wichita, KS

8d • Onsite

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead is responsible for supporting the Group Sales Manager/Department Manager in achieving departmental goals related to sales, gross margin, inventory shrinkage, and payroll. They provide daily direction to department associates, prepare task lists, and execute merchandising directives such as the 'Top 25 list' and 'Extreme Savings' items, ensuring all plan-o-grams are maintained as set by the Corporate Office. A key aspect of this role is ensuring a pleasant and productive shopping experience for all customers, maintaining a high level of personal customer service, and acting as a product expert through ongoing training and conducting product demonstrations. The Team Lead also assists with special events, pricing and UPC integrity, assortment planning, inventory accuracy, and display/signing/pricing of advertised items. They play a role in staffing the department with service-oriented associates, participating in interviews, coordinating training, providing input on performance appraisals, preparing work schedules, and coaching associates to foster positive customer relations and a productive team environment. Additionally, they resolve customer and associate issues in conjunction with management and HR, and provide a legendary customer experience by identifying needs, making recommendations, and promoting company programs.

Requirements

• Minimum Degree Required: High School Diploma or equivalent
• Experience: 2 to 4 years in Retail Sales
• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Nice To Haves

• Supervisory experience is a plus

Responsibilities

• Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily direction to the associates within the department.
• Prepares to-do / Task lists.
• Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office.
• Insures a pleasant and productive shopping experience for all customers.
• Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate opportunities with GSM / DM and HR Manager.
• Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
• Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff.
• Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
• Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED

Benefits

• discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED