Team Lead, EDI Processing

Lincoln Financial•Papillion, NE

2d•$26 - $32•Remote

About The Position

We are excited to bring on a Team Lead of EDI Processing to join our Group Protection Operations Team supporting Workplace Solutions in a remote environment. The Group Protection Operations Team will help you grow your technical knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. As a Team Lead of EDI Processing, you will perform and deliver on routine and progressively more non-routine assignments independently in accordance with established procedures/guidelines. You will mentor and provide a diverse range of information to team members. You will assist the supervisor with the day to day departmental responsibilities such as tracking team quality, prioritizing work, handling escalated situations, and other tasks that support team success.

Requirements

High School or GED.
3 - 5+ Years of eligibility insurance enrollment experience that directly aligns with the specific responsibilities for this position.
Ability to communicate effectively (verbal/written).
Demonstrated strong customer service experience.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice To Haves

Ability to work in a fast-paced environment with the ability to adapt as needed.
EDI and/or assisting in EDI background/production support experience.

Responsibilities

Independently manage a variety of operational work, making sound decisions and delivering accurate, high-quality results on time.
Provide exceptional customer service by building strong relationships with stakeholders, anticipating needs, and responding with flexibility to complex situations.
Serve as the first point of contact for escalated issues, partnering with internal business partners to resolve concerns and involving leadership when appropriate.
Monitor workloads, prioritize competing demands, and coordinate resources to ensure service and quality standards are consistently met.
Identify opportunities to improve processes, enhance efficiency, reduce errors, and elevate customer experience.
Serve as a subject matter expert by sharing knowledge, answering complex questions, training team members, and supporting key business initiatives through quality reviews and processing documentation.