Team Lead Customer Care
Hilton Grand Vacations•Las Vegas, NV
•Onsite
About The Position
Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation. Train, coach, and track daily production & daily attendance. Handle all escalated requests, whether via written correspondence or via phone. The Ability to multi-task in a fast-paced Call Center environment providing support where the primary objective is the customer care representatives and the customers.
Requirements
- Ability to multi-task in a fast-paced Call Center environment providing support where the primary objective is the customer care representatives and the customers.
Responsibilities
- Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation.
- Train, coach, and track daily production & daily attendance.
- Handle all escalated requests, whether via written correspondence or via phone.
Benefits
- Competitive base pay plus commission
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Employee stock purchase program.
- Tuition reimbursement programs.
- Numerous learning and advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
